Quality Policy

Customer focus

We are dedicated to providing quality products and services which meet or exceed the expectations of our customers. We will enhance customer satisfaction by measuring and analysing our performance and the level of customer satisfaction and, using this information, to improve our management system and ways of working.

We will only make commitments to our customers that we fully understand and believe we can meet.

Leadership

We will strive to establish unity of purpose and direction and create an environment conducive to productivity and customer satisfaction. We will ensure that the quality policy is communicated and understood throughout the organization. Quality objectives will be established, monitored and reviewed at the management review meetings. 

Involvement of people

We will provide for the development of our people and empower them to contribute to the organisation’s development.

Process approach

We will plan, implement and monitor core and support processes to ensure consistency. 

System approach to management

We will maintain a quality management system to manage our business effectively. 

Continual improvement

We will monitor and continuously improve our organisation, products, services and performance of our staff.

Factual approach to decision making

We will make decisions and implement action plans based on analysis of data. 

Mutually beneficial supplier relationships

We will build partnerships with our suppliers and subcontractors and establish an atmosphere of mutual trust and confidence.

Compliance with statutory and regulatory requirements

We will comply with statutory and regulatory requirements.

Signed: Danniella Wiltshire

Dated:  18^th March 2021

Review Date:  March 2022